privacy policy

protaHOMES is committed to protecting and respecting your privacy. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of this website. This privacy policy should be read alongside, and in addition to, our terms and conditions. Data Processing in the UK is governed by the Data Protection Act 2018 and the General Data Protection Regulation (“GDPR”).

A. DEFINITIONS

  1. “Data” refers collectively to all information provided by you via this website, and incorporates, where applicable, the definitions provided in the Data Protection Laws.
  2. “Data Protection Laws” refers to any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the General Data Protection Regulation (EU) 2016/679 (GDPR), and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK”
  3. “The Designer” or “we/us/our”: refers to protaHOMES Ltd.
  4. “The User” or “The Purchaser” or “you/your” refers to anyone who uses this website and/or downloads The Plans, whether paid or free, from this website.
  5. “The Plans” refers to downloadable packs of design information, but should also be understood to include any information downloadable from this website.
  6. “Data controller” refers to the entity that determines the purposes and means of processing personal data.
  7. “Data processor” refers to an entity that is responsible for processing personal data on behalf of a controller.
  8. “Data subject” refers to a natural person.
  9. “Personal data”: the GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example; name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
  10. “Special categories of personal data”: the GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
  11. “Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  12. “Third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

B. WHO WE ARE

  1. For the purposes of the applicable Data Protection Laws, we are the “data controller”, meaning that we determine the purposes for which, and the manner in which, your data is processed. Our contact details are: protaHOMES 4 Barkwith Close, Reading, RG6 3AZ.

C. WHY WE COLLECT YOUR DATA

  1. We use your personal data for the following purposes:
    • To maintain contact and communication with you.
    • To maintain our own records and accounts.
    • To inform you of news, events or activities.

D. WHAT DATA WE COLLECT

  1. With reference to the categories of personal data described in the definitions section, we process with following categories of your data:
    • Personal information such your name, date of birth, and contact information.
    • Financial information such as debit card numbers.
    • Other information that you may provide.
    • Information that we automatically collect such as; your IP address, the date, times and frequency with which you access the website, and the way you use and interact with its content (using cookies), and URLs of any referring sites or sites you exit to.

E. THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

  1. Processing necessary for the performance of a contract with you.

F. HOW WE COLLECT DATA

  1. When you use this website we automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation.
  2. When you provide us with Data either via this website or by telephone, email or any other means.

G. COOKIES POLICY

  1. This website uses cookies which are small pieces of data, stored in text files, that placed on your computer or other device when websites are loaded in a browser. They are widely used to collect anonymous data on user behaviour such as how visitors use the website and to record visitor preferences. Ultimately, the collection of such data enables websites to provide a better user experience.
  2. We use Google Analytics to collect information about how you use this website, including:
    • how you got to the site
    • the pages you visit
    • how long you spend on each page
    • what you click on while you are on the site
  3. On your first visit to this website you will see a message informing you about our use of cookies and by continuing to use this website, you agree to their use.
  4. Some visitors may wish to restrict the use of cookies and most browsers provide ways to control the use of cookies including completely disabling them.

H. MAILING LIST

  1. By subscribing to our mailing list via a sign up form or tick box on this website, you agree to receive informative emails and updates about our offering. You also acknowledge that your data will be transferred to Mailchimp (our marketing platform) for processing. You can unsubscribe at any time by clicking the link in the footer of our emails.

I. HOW WE PROTECT YOUR DATA

  1. We will use technical and organisational measures to safeguard your Data such as; controlling access to your account by login details unique to you, storage of your Data on secure servers, and encryption of payment details.

J. HOW LONG WE KEEP YOUR DATA

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until your request that the Data be deleted. Where we do delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

K. TRANSFER OF DATA APROAD

  1. We do not generally transfer personal data outside the EEA, unless a client or supplies is based outside the EEA, in which case contact details may be shared with them for communications purposes only.

L. AUTOMATED DECISION MAKING

  1. We do not use any form of automated decision making.

M. FURTHER PROCESSING

  1. If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

N. SHARING YOUR PERSONAL DATA

  1. Your personal data will be treated as strictly confidential and will be shared only with directors and employees within our business.

O. CHANGES OT OUR PRIVACY POLICY

  1. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

P. YOUR RIGHTS IN RELATION TO YOUR DATA

  1. Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
    • The right to access a copy of the personal data which we hold about you.
    • The right to request that we correct your personal data if it is found to be inaccurate or out of date. 
    • The right to request that your data is erased where it is no longer necessary to retain such data.
    • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller (known as the right to data portability), (where applicable, i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
    • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
    • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

Q. HOW TO MAKE A COMPLAINT

  1. To exercise all relevant rights, queries or complaints please in the first instance contact Oliver Murray; Tel: 07854395723 email: oliver@protahomes.com; Address: 4 Barkwith Close, Reading, RG6 3AZ. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Scroll to top